Sunday, June 28, 2009

That's When I Lost It

In the previous post, I mentioned that at 5:30 p.m. I was still waiting for DirectTV to do my between-noon-and-4:00 p.m. installation. Several DirectTV people called me throughout the day to tell me that the technician was on the way.

At 6:30 p.m. someone called me and said the appointment would be postponed until 8:00 p.m. I asked if they could work in the dark and she said, "Yes." I repeated the question several times and decided that I wasn't going to let my whole day be a total waste and, if need be, the installer was going to be on my roof one way or another even if it meant he was doing the installation at midnight.

It should be noted that I missed working a garage sale for my sick cousin, I couldn't be at the hospital where my dad is (he needs a minor procedure which, as it turns out can't be done here in Beaumont...he's fine...the procedure will be done in Houston) and I had to cancel plans for the evening.

Even though my day was totally screwed, I remained calm and pleasant with everyone who called because I knew it wasn't their fault and I also knew that it probably wasn't the fault of the installers and I was just glad that I wasn't the person having to work all day in 100 degree heat. One of my biggest gifts or faults, depending on how you look at it, is that I'm too patient and I only lose my temper about once every five years.

At 8:30, a guy called and said he was the technician who was originally scheduled to do my installation and wanted to be sure that my installation had been rescheduled.

What?

I told him that, it had not in fact been rescheduled and I was still waiting. He made the mistake of saying, "Ma'am, it doesn't make sense for me to send a crew out in the dark."

That's when I lost it.

1 comment:

jen said...

Oh, no. I would have gone completely Batsh*t Crazy on them.